Charging Beyond The Call: Asked at Northridge Mall in Salinas

Q: Are you intimidated by phone companies?
Follow-up: If you were in charge of a phone company what random fee would you charge your customers?

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Leigh Schlosser
Marketing | King City
A: No. I don’t think about it much. I pay my bills and move on with my life.
See Ya Later: A goodbye fee when people hang up without saying goodbye.

Marti Rodriguez
Customer Service | Seaside
A: It’s a bit intimidating. You don’t have a lot of choices of phone companies. I think there should be more choices.
Hope You’re Happy: Customer satisfaction fee.

Jonathan Bailey
Sales | Las Vegas
A: I’m not; it’s just a phone to me. Everyone needs it so the prices are hiked up. Paying more money for a telephone is better than the postal service.
Yeah, Right: I’d have a completely free service.